STORE POLICY
Welcome to by Perri Nena! We're so excited to have you here and want to ensure that your shopping experience is smooth, enjoyable, and reflects the fun spirit of our brand. Please review the following policies to help guide your experience.
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Cancellations:
Orders can be canceled within 24 hours of placement. Once this window has passed, many of our products will be in the process of customization or preparation, which may limit the ability to cancel. If you have any concerns after placing your order, please reach out to us as soon as possible, and we’ll do our best to assist.
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Damaged or Defective Items:
At by Perri Nena, we take pride in the quality of our products. If you receive a damaged or defective item, please let us know within 7 days of receipt.. We’ll gladly work with you to provide a replacement or a suitable solution that ensures your satisfaction.
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Personalization & Customization:
Many of our products are personalized or custom-made, meaning each piece is designed with you in mind! Please double-check all spelling, dates, and other details when placing your order to avoid any errors. Because of the personalized nature of these items, once an order has been processed, changes may not be possible.
Product Care:
We want you to enjoy your by Perri Nena items for as long as possible! Be sure to follow any care instructions included with your purchase to maintain the quality and longevity of your products. If you have any questions about caring for your items, feel free to reach out for guidance.
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Privacy & Security:
Your privacy is important to us. All personal information provided during checkout is kept confidential and secure. We do not share your information with third parties, except where necessary to complete your order (e.g., payment processing and shipping). We prioritize your trust and take steps to ensure a safe and secure shopping experience on our site.
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Customer Support:
At by Perri Nena, we value every one of our customers. If you have any questions, concerns, or feedback, don’t hesitate to reach out to us. We’re here to help with anything you need!
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Thank you for being part of the by Perri Nena community, where we strive to bring fun, stylish, and personalized products to the fabulous girlies, brides, and boss babes who inspire us every day!